ABSA BANK
Job Summary
Provide specialist advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Kenya, Uganda, Botswana, Mozambique, TZ (BBT), TZ (NBC). Please contact Reward for details.
Job Description
Engage in Customer Retention and Relationship Management with the expected outcome as follows.
On an annual basis, agree targets with the head of product houses i.e. cards, Bancassurance and products
Monitor personal performance on monthly basis and provide feedback to the manager CLM on progress made.
Manage customer attrition on liabilities, card, bancassurance space
Manage customer retention on liabilities through activating dormant/inactive accounts, account funding, debit card conversions.
Support on digital uptake through digital signups
Support in insurance premium collection through customer call reminders
Identify cross-selling opportunities for the sales team.
Provide necessary information and statistics pertaining to retention activities.
Ensure that all calls are conducted as required and submit call reports after each event detailing the outcome of the calls.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
