SPOUTS of Water LTD is a for-profit social business that manufactures and sells the Purifaaya™ ceramic water filters and distributes rocket stove technology. SPOUTS was created in Uganda in 2014 with the simple idea that ceramic water filters could be made and sold locally, providing an amazingly effective product through a sustainable business model. SPOUTS is currently the largest ceramic water filter manufacturer in Africa.
Since SPOUTS sold its first Purifaaya in 2015, it has distributed 130,000+ filters to East Africa providing over 650,000 end-users with long-term access to safe drinking water. SPOUTS is a rapidly growing organization with over 500 employees across Uganda and Rwanda. The next step is to expand its operations throughout East, West and Southern Africa.
| JOB INFORMATION |
| Job Title |
Customer Service Assistant -SPOUTS Commercial |
| Reports to (Job Title) |
Assistant Customer Experience Manager |
| Department |
Customer Service |
| Location |
Head Office |
| Country |
Uganda |
| PURPOSE OF THE JOB |
| To initiate and maintain contacts with beneficiaries and customers in line with the set business objectives. |
| MAIN RESPONSIBILITIES |
| RESPONSIBILITIES UNIQUE TO THE ROLE |
| Responsibility |
% Contribution to job’s performance |
|
To conduct data cleanup and update to get clear and right information for customers. |
5% |
|
To promote product knowledge and proper usage of the product as per set objectives and goals of the business. |
5% |
|
To receive the incoming and outbound calls to enhance customer and beneficiary satisfaction. |
60% |
|
To track customer payments to ensure they are cleared off their dues. |
5% |
| 6. |
To track the replacement of broken pots for continuous usage of the product. |
15% |
| 7. |
To prepare reports to update the management on overall performance of the commercial business in a timely manner. |
5% |
| 8. |
Any other roles added from time to time in relation to departmental objectives |
5% |
| REQUIREMENTS |
| Qualifications |
Bachelor’s Degree in Business Administration, or any other related field |
|
| Experience |
1 years’ experience in a similar role |
|
| Proficiency in computer skills |
|
| Languages |
Proficiency in spoken and written English |
|
| Alur, Madi, Lugbara, Kakwa, Aringa |
|
| Luganda as an added advantage |
|
| SPECIAL CONDITIONS |
| Regular travel between Head office and Field. |
| ANY OTHER COMMENTS |
| The position requires the job holder to be proactive and self-driven to fulfil the company mission of providing solutions to immediate problems. |
Deadline for Application is 14th June,2025 at 5:00pm.
We will review applications on a rolling basis, so please apply as soon as possible. Due to the volume of applications, we may not be able to respond to every individual application we receive. If you do not receive an invitation for an interview from us within 4 weeks of applying, please consider your application unsuccessful.
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