Customer Service Officer (3 Positions)

About Organisation:

Premier Credit Limited was established in May 2014 as a credit only microfinance to provide financial solutions to corporates, government and individual entrepreneurs. We continue to leverage on the strong relationships built with our customers to understand their needs and develop products that suit them. Since its launch, Premier Credit has grown to service over 30,000 customers through a country-wide network of more than 22 branches and an end-to-end automated service delivery model.

Key Duties and Responsibilities: The person should be in position to:

• Answer and handle large volumes of inbound calls
• Handle customer queries & complaints
• Collect and analyze customer feedback
• Develop / document knowledge & content
• Generate sales leads
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines and policies
• Any other responsibilities as need may arise

Qualifications, Skills and Experience:

• Should have a Bachelor’s Degree / Diploma from a recognized institution, preferably in Sales, Marketing, Business Studies or Business Administration.
• Possess excellent presentation, interpersonal and communication skills.
• Empathy & Positive attitude
• Problem solving Skills
• Familiarity with CRM systems is not a Must, but an added advantage
• Ability to multitask, prioritize and manage time effectively
• Content creation, editing & Originality
• A strong desire to meet and exceed sales targets
• Creative in solution finding and able to work under pressure with minimum supervision.

Languages Preferred:

• English & Luganda (A Must). Any additional languages like Runyakitara, Lukhonzo, Lango, Acholi & West Nile will be an added advantage
• Areas of Residence
• The ideal candidate must be residing in areas around Kampala District

Remuneration: Attractive.

How to Apply:

Interested applicants should address their applications plus CVs to: The Human Resource Manager Premier Credit Limited and send email to jobs@premiercredit.co.ug

Deadline: 20th June 2025