FIELD CREDIT COLLECTIONS OFFICER

About this job

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client in the renewable energy sector, we are looking for competent, skilled, and experienced Field Credit Collections Officer to work in Arua.

Department: Credit

Position: Field Credit Collections Officer

Reporting to: Credit Collections Coordinator

Location: Arua

Job Summary:

 The Field Credit Collections Officer will be responsible for visiting customers with overdue payments, negotiating repayment plans, and resolving issues related to delinquent accounts.

 Key Responsibilities:

• Conduct field visits to customers’ homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements.
• Educate customers on their account status, payment options, and consequences of non- payment, ensuring clear and accurate communication.
• Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.
• Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.
• Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
• Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently.
• Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.
• Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.
• Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices.
• Additional responsibilities as assigned from time to time.

Mandatory Requirements:

Education:

Bachelor’s degree in Business Administration, Finance, or related field preferred.

Experience:

• Minimum of 1-2 years of experience in collections, customer service, or field-based roles.

Skills and competencies:

• Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
• Ability to work independently and effectively manage time and resources in a field-based environment.
• Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems.
• Valid driver’s license and access to a reliable vehicle preferred

 Added Advantage

• Knowledge of regulatory requirements governing collections activities in Uganda is a plus.

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-SCU-FCCO–FIELD CREDIT COLLECTIONS OFFICER”

Application Link :
https://qsourcing.zohorecruit.com/jobs/Careers/735362000005639019/QSSU-SCU-FCCO-FIELD-CREDIT-COLLECTIONS-OFFICER?source=CareerSite

Note:
The deadline for applications is not later than 02:00 pm Thursday 29th May, 2025

Only shortlisted applicants will be contacted.