Fulfillment Supervisor

Kyosk Digital Services Limited

Position: Fulfillment Supervisor

Reports to: Operations Director

Role Profile

He/she is in charge of ensuring effective Loss Control Management systems and reporting at the different Business units and ensuring optimization

Guarantee operational processes and standards are followed across the entire organization in country

Key Duties and Responsibilities 

• Ensure the company rules, policies and standard operating procedures are always followed by everyone
• Identify hazards and security risks in the warehouse and raise them to management for necessary action
• Conduct third-party vehicle inspections on a weekly basis and maintain records for the same.
• Reconcile all TRQs as will be shared from HQ against WH records and submit reports on any matters arising on a daily basis.
• Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management
• Investigate known or suspected internal & external theft, or vendor fraud
• Collaborate with law enforcement agencies to report or investigate crimes within the assigned branch.
• Testify in civil or criminal court proceedings when called upon by management
• Conduct WH audits to identify problem areas or procedural deficiencies e.g. alarm system, perimeter walls, store arrangements, CCTV etc.
• Identify and report merchandise or stock shortages/stock-outs to the warehouse management team for necessary action
• Identify and report merchandise or stock shortages/stock-outs to the warehouse management team for necessary action
• Random audits of Expiries/Damages and recovering from the one responsible
• Report all unethical behaviour in the warehouse to the company’s top management.
• Assure compliance to Environmental, Occupational Health & Safety and any identified requirements; compliance to all laid down Fulfillment SOPs and associated business processes.
• Develop and present reports on inventory accuracy, order fulfillment for the market

Minimum Requirements

• A minimum of five years of experience in supply chain management (warehousing & dispatch) in a busy-paced environment;
• At least 2 years experience in a Supervisory role;
• Bachelor’s degree (or Diploma with at least 3 years demonstrated progressive career growth) in Sciences, Engineering, Computing, Economics, Accounting and Analytics;
• Professional qualifications will be an added advantage;
• Knowledge of inventory and supply chain management;
• Tech Savvy and proficiency in warehousing systems, data entry software/systems, and computer systems including Microsoft Suite;
• Membership in an appropriate professional body is an added advantage;
• Physical stamina, ability to work long hours on one’s feet;
• Excellent organization and efficient time-management skills;
• Strong verbal and written communication skills;
• Ability to meet deadlines and work well under pressure;
• Experience in an FMCG or Retail background is preferred;

• Demonstrated experience handling route planning and mapping to yield maximum returns
• An open-minded professional who pays keen attention to detail.
• At home with numbers and frameworks. Strong numerical, data and root cause analysis skills;
• Calm under pressure; able to prioritize multiple competing demands.
• A people person who’s passionate about coaching diverse functional frontline team members to deliver stretch targets.
• Always learning; passionate about lean thinking and principles.

Competencies:

• Operational Excellence;
• Analytical Mindset;
• Problem Solving;
• Attention to Detail;
• People Management;
• Tech Savvy.

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