UN Regional Service Centre at Entebbe
Posting Title : Information Technology, Client Services Intern, I
Job Code Title : INTERN – ADMINISTRATION
Department/ Office : Regional Service Centre at Entebbe
Duty Station : ENTEBBE
Posting Period : 30 May 2025 – 12 June 2025
Job Opening number : 25-ADM-RSCE-259082-J-ENTEBBE (M)
Under the supervision of the Client Services Officer, the Interns will be responsible for the
following duties:
•Job shadow in the Client Services Section units – Client Relations & Knowledge
Management and Client Support Units.
•Technical design, development, customization, testing and timely delivery of MS PowerBI
solutions to present Client Service information for managerial decision-making.
•Design logical data model, define and manage MS Excel based data structures required to
support Business Intelligence (BI) solutions.
•Provide guidance and technical data management input to ensure that the data are accurate
and consistent among all systems and applications.
•Design and deploy client service surveys and analyse results based on agreed criteria.
•Draft various client service reports using Microsoft 365 Office applications.
•Perform quality assurance and testing for automated processes in Client Service.
•Support end-users in troubleshooting and resolving application issues for client service tools.
•Perform other duties as assigned by the supervisor.
Learning Objectives:
The interns will be part of the larger CSS team and benefit from exposure to the United
Nations Entebbe Campus network. This will help them gain insights into broader CSS
strategies, projects, and initiatives within the Regional Service Centre, Entebbe (RSCE). The
interns will also develop practical client support and service delivery skills and familiarise
themselves with various technology tools and platforms.
Education
Applicants must meet one of the following requirements:
(a) Be enrolled in, or have completed, a graduate school programme (second university degree
or equivalent, or higher) in Computer Science, Information Technology, Business Information
Technology, or other relevant academic fields; or,
(b) Be enrolled in, or have completed, the final academic year of a first university degree
programme (minimum bachelor’s level or equivalent) in Computer Science, Information
Technology, Business Information Technology, or other relevant academic fields.
Job Specific Qualifications
Work Experience
No working experience is required to apply for the United Nations Internship Programme.
Your training, education, advance course work or skills should benefit the United Nations
during your internship.
Proficiency in Microsoft 365 Productivity suite and office equipment is desirable.
Familiarity with data analytics using Microsoft PowerBI and Microsoft Excel for reporting
and dashboard creation is desirable
Languages
English and French are the working languages of the United Nations Secretariat. For this
internship programme, fluency in oral and written English is required.
