Main Purpose:
To design and develop customized business solutions to meet customer communications needs considering emerging technologies, cost effectiveness, value added services and growth opportunities. This position provides technical expertise to the sales force and takes the time necessary to fully analyze complex telecommunications applications from both user and network perspectives. Develop & present preliminary technical designs for customer solutions in line with solution offerings to targeted Enterprise Customers. Work with Product Management to help drive appropriate product enhancements
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Job Title: Engineer – Sales
Reports to: Senior Manager –Customer Enablement
No. of Vacancies: 1
Main Job Functions:
Project Management & Solution Consulting
Project lead on solution building leveraging global standards for enterprise customer communications and connectivity (Voice/SMS and Data/Digital) requirements in alignment with evolving MTNU EBU product offering.
Create and drive detailed project plans in line with customer expectations, managing risk and dependencies, deliveries and external inputs
Perform solution consultant expertise for respective customer verticals and market segments in alignment with global
Produce financial analyses- (Derive Business cases and Bid Management and RFP) for the proposed Projects Technical Support & Coordination
Provide Post-Sales Technical support to Enterprise customers for Service capacity growth planning & faults management to enhance Retention & Growth
Developing customizes Solution & Technical Designs for easy & Complex solutions to Banks, Government. SME etc based on Customer requirements
Liaison between the Engineering and Sales Departments to provide Account Managers with advance product information and system configuration information
Account Management
Develop Strategic accounts development Plans jointly with the respective Account managers that identify opportunities to drive sales of all MTN products and services
Provide written technical responses to formal service request; (tenders/ sales proposals)-RFPs/BIDS
Provide Pre-Sales Solution Design Support and Consulting to the Business Sales Team at Bidding and sales calls during the entire Sales Cycle
Product Development
Continually evaluate and search for improvements to existing products according to changing customer needs
Reviews adaptation of existing products for new applications or other customer markets
Participation in UATS for new Products
Managed Services Liaison
Undertake visits with Managed Service Partners and contractors and provide comprehensive feedback notes. customer profiles information and related visit checklist
Joint Bids/RFPs responses with Managed Services Partners
Business Analysis
Ensure adherence of customer service offering to current compliance standards
Ensure adherence of customer service offering to performance Service Level Agreement standards.
Monitoring, measuring, and providing feedback on process performance
Training and presentationsExpos
Conduct regular trainings to the Sales force on all key products and solutions in order to enhance Sales product skills. Periodic Technical Briefs on New products /Technologies to enhance Product development, in-house Business teams training as well as Customer briefs
Supervisory/Leadership / Managerial Complexity
Leading Supervising technical operational teams on project implementation activities and fault resolutions towards effective customer satisfaction and retention
Training & development of Tier 1&2 supporting structures on MTN EBU operations including product offerings, policy. risk and revenue leakage awareness
Strategize with the sales team to improve sales of all MTN products and services to the Enterprise Market
Handling CustomerAM escalations on product offering shortcomings in alignment agreed SLA’s. Timely Escalations to respective Manager(s) for due resolution
Education
Bachelor of Science, Computer Science, Engineering and any related field
Preferred qualifications: CISSP, MCSE, CCNA or other Industry recognized certifications and experience
Work Experience
A minimum of 3 years’ experience, of which must have been in a fast-paced multinational company in a highly competitive industry
Work experience in an ICT/Telecommunication Industry
Must have successful track record of developing solutions in the telecommunications industry
Knowledge of GSM/Fixed Network infrastructures, Data Services and Converged services
Medium to High-level understanding of IT and Telecommunications-related systems, architecture and technology and the application of the latter to meet the unique business requirements of the telecommunications sector.
Analytical and Negotiation skills (Sales /Technical)
Skills / physical competencies:
Good communication and Interpersonal skills
Managing projects across multiple departments
Cognitive Skills (Conceptual Flexibility and Concept Formation)
Functional Flexibility with attention to details
Experience in Networking solutions, Unified communication Systems, Cloud, IoT and the 4IR
Ability to Grasp New Products /Technology (technical)
Mobile /Fixed Telecommunications Market Trends
