Job Title: Manager – MoMo Pay Formal
Reporting to: Senior Manager – MoMo Pay
Division – Commercial Operations
Mission/ Core purpose of the Job
Manage the formal merchant business through well planned and coordinated Acquisition and retention initiatives in-line with company overall commercial agenda.
Responsibilities
Main Job Functions:
• Manage the MoMo payments roadmap for formal segment (Group and Local FINCO).
• • Manage the MoMo payments roadmap for formal segment.
• Drive MAU30 KPI through acquisitions and churn management.
• Manage relationships with internal partners and third parties to scale the formal merchant’s growth opportunity.
• Manage the end-to-end design of the formal merchants value propositions to ensure alignment target customer expectations.
• Work with internal and external stakeholders to deliver effective campaigns and promotions to drive business growth objectives.
• Deliver effective key processes (e.g. onboarding, Liquidation etc) to scale formal merchant base per targets and SLA agreements.
• Liaise with customer interfacing teams to resolve formal merchant complaints and put in place a framework for continuous improvement of the formal merchant proposition.
• Work with internal stakeholders to monitor performance of existing products; cost effectiveness to drive healthy contributory margins and pricing to ensure product/service uptake and profitability.
• Utilize data driven approach to deliver product, sector and insights and short to medium term plans.
Qualifications
Education:
• Bachelor’s degree in business management, Information technology, Commerce or any other related fields.
• Proficient with MS applications especially Advanced excel, PowerPoint and any other tools for data visualization.
• Digital finance certification is an added advantage.
Experience:
• At least 5 years’ experience in sales, Marketing, Products Development, Customer experience related business or fintech.
• Previous experience in payment system organisation will be an added advantage.
• Demonstrated track record of execution and team supervision.
• Exposed and able to break down strategy into plans and specific activities for teams.
Training:
• Certification in digital money/digital finance
• Project management
• Advance excel and good analytical skills
Competencies:
• Sales & marketing skills
• Confident communicator
Behavioral Qualities:
• Highly driven and inclined to action
• Decisive
• Independent but a team player
• Customer oriented
• Good attitude and adaptable
• Attention to detail
• Alert to environment changes and trends
NB: Presentation of false academic documents and certification will lead to criminal prosecution. Any form of canvassing will lead to automatic disqualification. Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
Female candidates are strongly encouraged to apply.
Apply Before 05/28/2025, 08:24 PM
