Spidd Africa
Reports to: Technical Manager/General Manager
Direct Reports: Network Engineer(s)
Who We Are:
Spidd Africa prides in its uniqueness of being born on Kampala streets. Established in 2001 as
SPIDD-COM (U) Ltd, rebranded as SPIDD AFRICA to reflect our evolving business model, we have
gradually established ourselves as a reputable end to end systems integrator and partner. At
SPIDD AFRICA we create business value from technology innovation whilst taking into
consideration the needs of our clients.
What we do:
We offer fully managed IT services and project-based IT solutions such as Network
Infrastructure services, Network Security services, App Security services, Artificial, Intelligence,
Technology Consulting, Application Services and Managed Cloud services. Spidd Africa’s
solutions are complemented with a comprehensive professional service offering, covering
consulting, support, and training as well as system integration and customization. Successful
implementation in the shortest timeframe is Spidd Africa’s goal for every one of our customers.
Our Culture:
At Spidd Africa, our people shape our business with their dedication and creativity. Our culture
is defined by positive, passionate, agile, respectful, and accountable individuals who bring
innovation to work and feel empowered to be their best selves and bring that energy forward.
As a leading technology company, we know it is vitally important to nurture your creativity, and
provide the opportunity to foster your own ideas and have your voice listened to.
Job Description and Profile
We are seeking a talented and experienced Network Engineer to join our team at Spidd
Africa LTD. The ideal candidate will have a minimum of 2 years of professional experience in
network engineering and a strong passion for designing, implementing, and maintaining
reliable and secure network infrastructures. As a Network Engineer, you will play a key role
in ensuring the efficiency, performance, and security of our network systems to support the
diverse needs of our clients and stakeholders.
Key Roles and Responsibilities
– Design, deploy, and manage complex network infrastructures, including routers, switches,
firewalls, and other networking devices.
– Configure and optimize network hardware, software, and protocols to meet the specific
requirements and objectives of our clients.
– Monitor network performance and troubleshoot issues to identify and resolve connectivity,
latency, and security issues in a timely manner.
– Collaborate with cross-functional teams to implement network solutions that align with the
business goals and objectives of our clients.
– Implement and maintain network security measures, including access controls, firewalls,
and intrusion detection systems, to safeguard against cyber threats and vulnerabilities.
– Provide technical support and assistance to clients and end-users regarding network-
related inquiries, issues, and escalations.
– Document network configurations, procedures, and best practices to ensure consistency,
accuracy, and compliance with industry standards and regulations.
– Stay informed about emerging technologies, trends, and best practices in networking to
recommend and implement improvements and enhancements to our network
infrastructure.
– Support with technical writeups and presales activities to the business development team.
Qualifications:
– Bachelor’s degree in Computer Science, Information Technology, or a related field.
– Minimum of 3 years of professional experience in network engineering or a similar role.
– Strong knowledge of networking concepts, protocols, and technologies, including TCP/IP,
DNS, DHCP, VLANs, VPNs, and routing protocols (e.g., OSPF, BGP).
– Hands-on experience with network hardware and software, such as Cisco routers and
switches, Juniper firewalls, and other industry-standard networking devices.
– Excellent analytical and problem-solving skills with the ability to troubleshoot complex
network issues and implement effective solutions.
– Strong communication and interpersonal skills with the ability to collaborate effectively
with clients, team members, and stakeholders.
– Relevant certifications (e.g., CCNA, CCNP, CompTIA Network+) are a plus.
– Experience with cloud networking technologies (e.g., AWS, Azure) is desirable
-Experience in Cyber security is desirable
Leadership and Relationship Roles:
• Maintains contact with key internal stakeholders in matters of Enterprise Systems Support
• Closely liaises with Project Team, technical service teams and business heads
• Delegate’s authority and responsibility with accountability and follow-up
Demonstrates ability, interacts and cooperates with all within the organization
Key Performance Indicators
• Incident Resolution Time: Measure the time taken to resolve incidents and service-
related issues. KPI target: Prompt resolution within predefined timeframes.
• Continual Learning: Evaluate the consultant’s commitment to staying updated on
emerging technologies and industry trends. KPI target: Participation in relevant
training and certification programs.
• Project Delivery: Track the successful completion of allocated projects within scope,
budget, and schedule. KPI target: On-time and on-budget project delivery.
• Client Satisfaction: Gather feedback from clients regarding the consultant’s
performance, responsiveness, and effectiveness in addressing customer concerns.
• KPI target: High client satisfaction scores.
Skills
• Ability to measure and analyze key performance indicators.
• Ability to lead and motivate a high-performance Customer support team
• Excellent communication skills
• Strong organizational skills with a problem-solving attitude
• Willingness to travel as needed
• Exceptional communication skills to provide leadership to a team and support customers
• Strong foundational knowledge in project management
• Comprehensive business knowledge to create realistic sales projections and objectives for
the team
• Interpersonal skills to liaise with other departments and people within the organization
• Extensive mentoring and leadership qualities to train and develop Support team members
• Superior communication skills, including pitches, face-to-face presentations, phone, and
email
• Continuous learning through attending workshops, webinars as well as undertaking
certification programs with Spidd’s Technology partners
Benefits:
– Competitive salary package with performance-based incentives.
– Comprehensive health insurance coverage for employees.
– Opportunities for professional development and career advancement.
– Dynamic and collaborative work environment with a diverse team of talented
professionals.
Deadline: 16th June 2025
