Office of the Auditor General
The office of the Auditor General (OAG) is the supreme Audit Institution (SAI) of Uganda mandated under Article 163 of the Constitution of the Republic of Uganda to audit and report on the Public Accounts of Uganda and of all public offices, including the Courts, the Central and Local Government Administrations, Universities and Public Institutions of like nature and any Public Corporations or other bodies or organizations established by an Act of Parliament.
The Constitutional mandate of the OAG is amplified by the National Audit Act, Cap 170 which has among other things enhanced the financial and operational independence of the Auditor General.
The Vision for Office of the Auditor General is “A model Supreme Audit Institution that adds value to society”; and its Mission is “To provide our stakeholders with independent audit results that promote good governance for better service delivery”. Its core values are:
Integrity & Ethical Conduct, Professional Competence, Objectivity and Service-delivery oriented.
In accordance with Section 9(2) of the National Audit Act, Cap 170, Regulation 14 of the National Audit (Terms and Conditions of Staff) Regulations, 2011, and Chapter 2.3 of the OAG Human Resource Manual 2024, applications are hereby invited from suitably qualifiedNcandidates for the following positions:
Job Title: Information Technology Officer Trainee (2 Vacancies)
Job Grade: OAG-9
Division: Corporate
Directorate: IT
Reports to: Senior IT Officer
Supervises: None
Terms of Service :: Contract
Job Reference: ADM/56/136/01 Vol.8 [02/25]
MAIN PURPOSE OF THE JOB:
Undertake routine tasks relating to, configuration and reliable operation of computer systems to ensure uptime performance, resources and security of all computers managed to meet the needs of staff at OAG.
DUTIES AND RESPONSIBILITIES:
Planning and Development
Support supervisors in any tasks assigned in planning for the Directorate
IT Service Operations
Assist in conducting staff training of IT processes and procedures such as login credentials, email use and passwords.
Perform user support for all user complaints relating to computer-aided audit tools, computer applications and software.
Administer the OAG LAN/WAN infrastructure components like printers, telecommunication services, CCTV access control, anti-virus and various end-user computer applications.
Assist in performing safe custody of ICT infrastructure and handling ICT related incidents as escalated.
Provide technical input, installation and recommendations in the acquisition of IT hardware and software systems.
Support and be responsive to off-hours emergencies and activities that may occur at OAG premises.
Support in performing periodic update and maintenance of OAG websites and guided by the Senior Public Relations Officer.
Update IT inventory register for proper records according to OAG policy and guidelines.
Assist in Preparation of a quarterly maintenance schedule and report for all end user IT equipment with OAG IT infrastructure.
Perform routine troubleshooting of network and user problems and operations of the service desk of OAG staff.
Collect and register staff information, manage ID registration, configure ID cards liaising with the HR department.
Configure users and manage access list and registration.
Assist in developing digital content for digital TVs and signage.
3. IT Support
Assist in offering first-line support for IT issues, including infrastructure, systems and security on the Service Desk Platform
Escalate issues and coordinate with other IT teams to resolve complex problems
4. Staff Performance Management and Capacity Building
• Ensure compliance with performance management guidelines
5. Reporting
• Draft regular performance and compliance reports as assigned.
KEY PERFORMANCE INDICATORS:.
Percentage of planned activities implemented (projects completion time)
Risk and compliance rating (IT security, Standards-ISO certification, Regulations,
NITA-U Compliance rating)
IT innovation score
Project Success Rate
Directorate culture assessment rating.
Stakeholder satisfaction score (availability, quality, timeliness, functionality, complaints resolution)
9) Service level agreement score (availability, quality, timeliness, functionality, complaints resolution, down-time)
h) Input-output ratio
i) User satisfaction score
Technology utilisation score (IT product development time)
Timely submission of reports.
JOB SPECIFICATIONS:
Qualifications:
Applicant should be Ugandan aged 30 years and below, holding EITHER Bachelor’s (Hons.) degree in Information Technology, Computer Science, Software Engineering or related field from a recognised university.
Experience:
• Experience is not required.
KNOWLEDGE, SKILLS AND ATTRIBUTES KNOWLEDGE
Legal framework governing the OAG
Professional standards, and ethical code of conduct,
Principles of transparency and accountability
Fundamental principles of public-sector auditing
SKILLS
Digital Literacy skills
Communication skills
Problem Solving skills
ATTRIBUTES
Accountable
Resilient
Integrity
Objective
Confidentiality
Professional
Energetic
Perseverance
Goals and Results Focused
Quality focused
Respectful
Team player
HOW TO APPLY
Applications must be accompanied by:
Detailed typed curriculum vitae which clearly supports the competencies required above.
Copies of academic qualifications, professional training certificates and proof of employment history where required.
Names of three (3) referees and their contacts.
A recent passport size photograph (attached to the application form).
All applications must be in triplicate and submitted on the OAG application form, which can be obtained from the OAG Website: http://www.oag.go.ug.
The deadline for receiving applications is 2nd June 2025 at 5:00PM.
Submit application at the address below;
Audit house, Plot 2C, Apollo Kaggwa Road
P.O Box 7083, Kampala
LATE SUBMISSION SHALL NOT BE CONSIDERED.
