HOUSING FINANCE BANK
Department: Business & Institutional Banking
Reports To: Manager Commercial Mortgages
Grade: HFB 6D
Direct Reports:
Direct – None
Indirect – None
Interacts/Interfaces with:
Internal – Branch Managers
– Branch Business Managers & Business Bankers
– Business & Institutional Banking team
External – Customers for respective Business Segments
Job Purpose:
• Grow the Bank’s commercial mortgage segment business through sales, service
and retention of the assigned customer portfolio and ensure portfolio quality
in line with the segments targets and the Bank policies.
Key Result Areas:
1. Develop a strategy for business growth through identifying new customers
in the assigned segment and optimising business opportunities from already
existing customers through cross selling of other HFB products and services.
2. Build and manage client relationships to grow Housing Finance Bank
share of wallet through customer engagements (regular calls, visits, written
communications etc.)
3. Maximise value from customers or existing clients by pursuing avenues to
sell and grow a balanced portfolio of services and products (both assets and
liabilities).
4. Initiate credit applications for assessment / review by completing the
documentation (including financial analysis) and submitting to credit for
approval in line with credit policies and procedures.
5. Build and manage stakeholder relationships in the assigned segment with
a view of creating visibility of the HFB brand and grow the commercial
mortgage business
6. Monitor and evaluate performance of the assigned portfolio in line with the
Bank’s Credit risk management framework to ensure timely repayments of
instalment, and conduct regular financial analysis to identify early warning
signs of default and recommend a plan of action
7. Prepare sales and productivity performance reports as shall be required from
time to time detailing the performance progress
8. Handle customer queries and complaints and resolve them in a timely
manner and escalate any unresolved queries in in line with the Customer
Service Charter
Financial Responsibility:
• Responsible for delivering set business & financial targets within commercial
mortgage segment
Person Specifications
Education & Training:
• An Honours Degree in Business Administration, Commerce, Economics or
any other related field from a recognized university.
• Post-graduate qualifications / Professional Course in relevant discipline would
be an added advantage.
Skills & Experience:
1. Minimum of 5 years progressive experience in business growth with an
established and demonstrable track record in the field of relationship
management, preferably in a commercial bank
2. Risk awareness in the banking industry
3. Proven track record of structuring mortgage transactions
Business Behaviours:
1. The ability to communicate clearly both verbally and in written form in a
professional manner is deemed essential.
2. Ability to build functioning working relationships across the department and
cultural boundaries.
3. Takes clear accountability and focuses on delivery of broader departmental
goals.
4. Ability to demonstrate positive image and role model HFB’s values and
leadership behaviours.
5. Must be a person of impeccable integrity.
Interested candidates should send a recent CV, copies of all academic transcripts,
certificates and testimonials, daytime telephone contact, postal and email address
and three competent referees not later than Tuesday, 10th June, 2025 by 5:00pm
to:
Chief Human Resources Officer
Housing Finance Bank,
Investment House
4 Wampewo Avenue, Kololo
Please take note that all applications should be sent by email to
Recruitment@housingfinance.co.ug
DO NOT HAND DELIVER YOUR APPLICATIONDO NOT HAND DELIVER YOUR APPLICATION
Please take note that ONLY shortlisted candidates will be contacted, and any formPlease take note that ONLY shortlisted candidates will be contacted, and any form
of canvassing will lead to automatic disqualification.of canvassing will lead to automatic disqualification.
Guidelines for submitting Documents.
1.1. Ensure that all your documents are scanned and submitted in 1 single batchEnsure that all your documents are scanned and submitted in 1 single batch
using the following order:using the following order:
•• Application letterApplication letter
•• Curriculum Vitae (CV)Curriculum Vitae (CV)
•• Academic Documents and CertificatesAcademic Documents and Certificates
2.2. The maximum document size is 10 MBs.The maximum document size is 10 MBs.
3.3. Please indicate the name of the position you are applying for in the subject.Please indicate the name of the position you are applying for in the subject
