RELATIONSHIP OFFICER – BANCASSURANCE SUPPORT

DEPARTMENT: BUSINESS DEPARTMENT

REPORTS TO: MANAGER BANCASSURANCE

MAIN PURPOSE OF THE JOB

Responsible for supporting the Bancassurance team to effectively drive revenues and business growth from the Bancassurance business by executing all the administrative roles for the unit.

Responsibilities

• Provide underwriting and business reporting support by inputting all proposals received from all the branches into the Business Reporting template or system to generate correct periodic reports.
• Properly record and track all submitted proposals and received policy documents to ensure service efficiency to the relevant stakeholders.
• Ensure proper storage of all the submitted Insurance proposal forms (scanned copies from branches).
• Perform all quality assurance duties, i.e., Make calls to clients whose policies have been issued and sent to them directly (confirm receipt of the policies and correctness of what they brought).
• Work with the Insurers to ensure timely payment of Insurance premium payments to the Insurers and thus increase Insurance policy persistency and/or retention as per the regulatory guidelines.
• Ensure timely delivery of proposal forms to the Insurance company to enable policy issuance within the agreed-upon timelines.
• Liaising with the Insurers to ensure timely receipt of commissions and reconciling them with Insurance premiums paid.
• Ensure timely and proper reconciliation of Insurance premiums, commissions, and claims GLs/Accounts reconciliations on a daily, weekly, or monthly basis and ensure that they are all balanced.
• Ensure all Insurance Policies, Premium and Commissions registers/reports are updated and reviewed periodically.
• Manage the claims process for all the Bancassurance Business segments by liaising with Relationship Managers, Customers, and Insurers to enable timely settlement of Insurance claims.
• Maintain the standing orders in the system—centralized within the Bancassurance Department—and liaise with branches and customers to ensure the correct Insurance premium is picked in an agreed-upon timely manner.
• Prepare timely Bancassurance reports i.e., daily, weekly, monthly activity and performance reports for Bancassurance Business
• Ensure proper filing of all Bancassurance documents and correspondences appropriately
• Regularly contact customers to ensure correctness of policy terms and premium transactions.
• Ensure compliance with all regulatory and internal procedures regarding the Bancassurance business.
• Ensure Timely follow-up on renewals to ensure business retention by working with the branch sales teams.
• Comply with AML/CFT/CPF policies and procedures, non -compliance of which shall be addressed as per the bank disciplinary processes.
• Carry out Presentations to clients on their insurance covers and support business growth
• Any other duty as shall be assigned to you from time to time.

Person Specification (Education, training, skills and experience)

Qualifications

• A Bachelor’s degree in Finance, Commerce, Business Administration, Economics, Statistics, Management, or any relevant field.
• Relevant certifications in Bancassurance are advantageous

Experience

• A minimum of 1-year experience in Banking or insurance or any related field
• Strong Knowledge of the financial services industry, specifically insurance and Commercial banking.
• Expertise knowledge of both life insurance and general insurance
• Expertise knowledge of insurance legislation and regulations.
• Relevant understanding of banking and insurance operating systems
• Relevant knowledge in driving digital banking.

Competencies & Knowledge

• Sales Acumen
• Ability to demonstrate a positive image and uphold Bank values.
• Strong Analytical Skills
• Stakeholder and Relationship Management skills
• Effective oral and written communication skills.
• Effective negotiation and execution skills.
• High ethical standards and integrity.
• Client-focused and results-oriented mindset.
• Ability to work in a fast-paced and dynamic environment.
• excellent problem-solving and advisory skills.
• Proficiency in English Language and any other local language, preferably Luganda.

HOW TO APPLY

If you meet the above requirements, please submit your application online by sending a cover letter, a detailed CV, and copies of relevant academic and professional certificates to the following email address: recruitment@trobank.com

Application Deadline: 30^th May, 2025

Tropical Bank Ltd is an equal opportunity employer. We do not discriminate on the basis of religion, age, citizenship, marital or family status, disability, or gender.

Only shortlisted candidates will be contacted.