Senior E-Channels Officer

Job Purpose :

Responsible for ensuring the performance, reliability, and product uptake of our digital channels, including internet banking, mobile banking, ATMs, debit and credit cards, while driving innovation and customer adoption

Key Responsibilities :

• Digital Channel Strategy: Develop and implement strategies for digital channels, including product development, customer engagement, and channel optimization.
• Platform Management: Oversee the development, maintenance, and enhancement of digital platforms, ensuring security, reliability, and performance.
• Customer Experience: Ensure excellent customer experience across digital channels, through user-centric design and continuous improvement.
• Security and Risk Management: Ensure the security and integrity of digital channels, identifying and mitigating potential risks and threats.
• Performance Analysis: Analyse performance metrics, identify areas for improvement, and implement changes to optimize digital channel performance.
• Collaboration: Collaborate with cross-functional teams, including IT, Projects, Marketing, and Product Development, to drive digital channel initiatives.
• Regulatory Compliance: Ensure compliance with relevant regulations and industry standards, such as cybersecurity and data protection.

Qualifications and Experience :

• Knowledge:
• Bachelor’s Degree
• Strong understanding of digital channels, including internet banking, mobile banking, ATMs, credit and debit cards
• Experience:
• 5+ years in digital banking, e-commerce, or a related field.
• Skills:
• Excellent analytical, problem-solving, and communication skills.
• Good management, communication, and interpersonal skills.

Key performance measures

• Sales and financial targets per scorecard: Profitability measured by contribution, Net income for E-Channels.
• Quality and accuracy of performance reports
• Training and support to the branch staff and stakeholders.
• Leadership

Key performance measures

• Drive the sales and utilisation of E-Channels so that the targets are achieved and preferably exceeded by developing and implementing a formal sales plan and strategy.
• Work with the Senior Manager – Products & Channels to communicate the E-Channels strategy to stakeholders.
• Any other duties assigned

Stakeholder Management: Key stakeholders that the position holder will need to liaise/work with to be successful

• Internal
  • Bank staff
  • Support functions (Card centre, E-channels, Compliance, Audit)
• External
  • Customers
  • Auditors and Regulators
  • Service providers

Job competencies

Technical Competencies

• Knowledge of Banking and Business Operations: Well round knowledge of the Bank’s operations and processes and excellent knowledge of Bank policies and procedures.
• Risk Management: Ability to anticipate and mitigate risk by implementing appropriate Risk Management Policies for the Bank.
• Compliance and Regulatory Framework: Top notch understanding of the regulatory issues, reporting and operational requirement as provided by the bank and BOU etc.
• Conceptual and Analytical Skills: Ability to quickly grasp and understand systems and keen to detail.
• Technology Skills: Knowledge of computerized banking applications and spreadsheets.

Behavioural Competencies

• Results and Achievement Oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads.
• Personal Ethics: Must be honest, fair, just but firm with self, and of high integrity.
• Negotiation Skills: Must be a good negotiator, particularly in changing behaviour and work practices.
• Communication and Interpersonal Skills: Well-developed oral and report-writing skills, ability to work with, lead and build motivated teams.

How to Apply :

All candidates should send their updated CVs and application letters to recruitment@dtbuganda.co.ug on or before 18th June 2025