Supervisor – Connect Store

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;

Job Title: Supervisor – Connect Store (Locations: Kampala, Kabale, Arua)

Reports to: Manager – Service Center Operations

Division: Sales and Distribution

No. of Vacancies: 3

Core Purpose of the job:

Main Job Functions:

• Drive and ensure effective implementation of Customer Experience plans/ projects in the branch
• Drive and effectively run daily debrief sessions
• Ensure target achievement of all sales teams & NPS in the branch / store
• Efficiently manage assigned store / branch and ensure complaints, problems and requests are resolved per agreed timelines
• Prepare weekly stock monitoring sheets
• Prepare weekly reports (CLF, Inventory, Sales, Performance Management)
• Drive and support all companywide business initiatives in the assigned branch / store
• Plan workloads and rota for the team
• Ensure prompt settlement of branch bills by MTN where applicable
• Coach to ensure right behaviours are lived for Closed Loop Feedback
• Perform relevant duties that may be assigned by the SCOM / Regional Manager
• Liaise with other stakeholders to achieve business objectives
• Management of frontline staff & Third-Party agents in the branch
• Manage wait time and transactional time in the branch per service level agreement
• To manage relationships and nurture synergies with the supporting business units
• Manage the Connect Store and ensure alignment to High Value Customer strategies or alignment to High Value Customer corridors.
• Implement appropriate strategies to manage risk within the Company risk appetite parameters.

Education:

Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.

Experience:

• At least 4 years’ experience in a service environment
• Good knowledge of sales and retail Industry trends, best practice retail and service principles.

Training:

• Sales and Customer Service.
• Introductory Project Management
• Report Writing.

Skills/Physical Competencies:

• Customer Care Principles & Techniques
• Computer Skills
• Stress   Management
• Problem Solving, Flexibility
• Communication Skills
• Coordinating Techniques
• Interpersonal skills

Apply Before 06/06/2025, 11:59 PM

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